Mon - Fri 09:00 AM To 08:00 PM
Trusted By
50,000+ Patients
Best Hospital
Number #1
Hospital In ISB & RWP

Our Frequently Asked Questions

Q: What personal information do we collect from the people that visit our blog, website or app?

A: When you register on our site we may collect information including

  • Name
  • Email Address (for international patients only)
  • Phone Number
  • Mailing Address in case of medicine delivery and lab test home sample collection

Q: Is my payment secure?

A: Yes, your payment is secure. We have partnered with third-party vendors for payment processing who make sure your payment is secure according to the latest security standards

Q: Do you save credit card information?

A: No, Medical Madadgar does not store any information related to credit cards, online wallets, bank accounts, and any other financial information.

Q: How secure is my personal information?

A: All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

Q: When do we collect information?

A: We collect the said information when you register on our site through the web or via the Medical Madadgar app.

Q: What type of account can I use to pay online?

A: You can use checking, savings, debit or credit cards, online wallets, and other digital payment methods to pay for your appointments.

Q: Is there any service fee that applies to online payments?

A: There are no additional service charges for making an online payment for appointments.

Q: Do I get a refund in case of cancellation?

A: Please refer to the refund policy section in terms and conditions.