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Medical Madadgar – Privacy Policy

Effective Date: February 01, 2023

Medical Madadgar Is Protecting Your Privacy And We Take Great Care Of Patient’s Information. This Policy Will Define How We Use And Protect Your Data. If You Have Any Questions, Feel Free To Contact Us At support@medicalmadadgar.pk Thank You For Choosing Medical Madadgar.

Introduction

This privacy policy (“Privacy Policy”) explains how we collect, use, share, disclose and protect Personal Information about the Users of the Services, including the Practitioners, the End-Users (as defined in terms of use), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to protecting your privacy and personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use. medicalmadadgar.pk (“us,” “we,” or “Medical Madadgar“) is committed to respecting the privacy rights of our customers, visitors, and other users of medicalmadadgar.pk (the “Site”) and related websites, applications, services and mobile applications provided by Medical Madadgar. We created this Privacy Policy (“Privacy Policy”) to give you confidence as you use the Services and demonstrate our commitment to protecting privacy. This Privacy Policy is only applicable to the Services. This Privacy Policy does not apply to any other digital healthcare service that you may be able to access through the Services or any website or digital services of Medical Madadgar’s business partners. Each may have data collection, storage, and use practices and policies that may materially differ from this Privacy Policy. Our Privacy Policy governs your use of the Services. Any capitalized term used but not defined in this Privacy Policy shall have the meaning in the Agreement. BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR SERVICES, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR SERVICES, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

Do You Collect Personal Information From Your Users?

Yes, we collect personal information from your users.

What Kind Of Personal Information Do You Collect From Users?

First Name and Last Name

Email Address

Phone Number

Mailing Address

When Do We Collect Information?

We collect the said information when you register on our site through the web or via the Medical Madadgar app.

How Secure Is My Personal Information?

Our website is scanned regularly for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular malware scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Also, all sensitive/credit information you supply may be encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

How Medical Madadgar Collects, Uses and Shares User’s Sensitive Data?

Permissions we need:

Camera

Medical Madadgar will use your camera to enable you:

  • To have a video call with the doctor.
  • Take pictures of reports/prescriptions and share them with the doctor.
  • Take pictures of reports/prescriptions and save them in your medical record.
  • Take picture of the prescription and attach it for booking Lab Test.
  • Take picture of the prescription and attach it for booking Medicine Delivery.

Gallery

Medical Madadgar will use your Gallery to enable you:

  • Share reports/prescription with Doctor & EMR.
  • Save reports/prescription in your Medical Record.
  • Attach prescription for booking Lab Test.
  • Attach prescription for booking Medicine Delivery.

Storage

Medical Madadgar will use your storage to enable you:

  • Share reports/prescriptions with the doctor.
  • Save reports/prescriptions in your medical record.
  • Attach prescription for booking Lab Test.
  • Attach prescription for booking Medicine Delivery.

Location

Medical Madadgar will use your location to enable you:

  • To give a Lab Test home sample at your doorstep.
  • Get medicines delivered to your doorstep.

Camera & Microphone

Medical Madadgar will use a Camera and Microphone to enable you:

  • To take video consultations from the doctor.

Microphone

Medical Madadgar will use a Microphone to enable you:

  • To send audio notes to the doctor in chat.

Access Phone Calls That Help You To

Medical Madadgar will use your Phone Call permission to enable you:

  • To call Medical Madadgar’s helpline for your assistance.

Account Deletion

You can request to delete your account by emailing us at support@medicalmadadgar.pk or calling our helpline +92-334-9552994. Once the request is processed your account will be deleted and the data will be removed permanently.

Account Retention

You can login to your account again by using the same credentials, but since the data was deleted earlier, you will login as a new user and unable to access old data.

Does Your Website/App Send Emails Or Newsletters To Users?

Yes, users can opt-in to receive newsletters and emails from us.

Do You Use Any Digital Analytics Software For Tracking Purposes?

Yes, we use tracking solutions to measure website/app traffic.

Which Of The Following Does Your Website/App Use Or Plan To Use?

  • Google Maps APIs
  • Cookies and/or web beacons

How Do We Use Your Information?

  • Make a purchase
  • Sign up for our email list or newsletter
  • For a survey or marketing campaign
  • Surf the website

How Do We Use Your Information?

  • To personalize your website experience and offer you content and products as per your inclinations.
  • To amend and update our website to better serve you.
  • To respond to customer service inquiries appropriately.
  • To manage rating and reviews of website.
  • To identify and register doctors on our website.
  • To verify doctor’s registrations with PMC.

Email SPAM

We do not spam and only collect your email address in order to:

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

Copyrights

All the content, images, graphics, text, videos (Including YouTube videos), material, structure and its arrangement is property of Medical Madadgar and protected under the copy right laws. Reproducing or copying any of its part or whole of site is therefore illegal. Any person or organization found guilty will be dealt as per law. ALL RIGHTS RESERVED.

Changes To Privacy Policy and Disclaimer

If we happen to change our policy or disclaimer statement we will be sharing it here on the page to keep you updated of amendments.

Data Theft

All data contained by the website and application is collected by Team Medical Madadgar. We own complete rights of this data and legal action would be taken if we found any instance of theft of data.

Changes In Privacy Policy

Medical Madadgar may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Medical Madadgar treats User’s Personal Information, Medical Madadgar will display a notice on the Website or send users an email. If a User uses the Service after notice of changes have been sent to such user or published on the website, such user hereby provides his/ her/ its consent to the changed practices.

Account Deletion

For account deletion, Contact us here:

Phone: +92-334-9552994

Email: support@medicalmadadgar.pk